100% Satisfaction Guaranteed
You have 5 days from the moment your item arrives at our warehouse to request a return. Returned products must be in perfect condition, in the original packaging, and with all tags attached.
Return Options:
- Refund to Original Payment Method
You may request a monetary refund.
A 10% fee will be deducted to cover shipping and administrative costs.
The return must be sent to our facility in France.
the buyer will pay the shipping cost to return item. - Full Store Credit (100% of the Product Value)
You can receive the full value of your purchase as store credit for a future order.
This option gives you the maximum refund amount.
Important: Store credit is available only for your first return.
Items purchased using store credit cannot be returned again.
Processing Time
Your refund or credit will be issued within 72–96 hours after we receive the returned item.
Exceptions:
In rare cases, monetary refunds may not apply (e.g., if the item is returned used, damaged, or without original tags). Feel free to contact us for any questions.
Email: collab.urbnfootball@gmail.com
We respond within 24 hours.
